Items typically ship within 2-3 business days after receiving payment. Exceptions may occur during busier times of the year, or if there's been a note made to our social media/website noting otherwise.
International orders also ship with 2-3 business days after receiving payment. International orders may take as long as 8 weeks to receive depending on how long customs holds any items. All international orders are subject to fees and delays via customs, and this is completely out of our hands. Any fees owed to customs to retrieve the item is the buyer's responsibility, and not the responsibility of Smoke Perfume. Thank you for understanding (and helping us ship Smoke Perfume to every corner of this lovely planet!)
Due to the natural ingredients in our products, refunds are not allowed. However, sometimes things break in shipping, and other unforeseen things happen. If the item arrives broken/leaking/damaged, please send us a note with details of the issues within 7 days of receiving the defective item for a complete exchange or full refund. No refunds or exchanges on broken items will be granted after the 7 day window.
All products in the Smoke Perfume collection are artisanally made in small batches. There may be slight variations in color or consistency due the pure ingredients we use. Our perfumes often have pure essential oils floating within the bottle even after straining. This is all totally normal, and, in our opinion, part of the fun of going green! Enjoy the unique personalities of these high quality products made without synthetics!
Above all, we want to hear from you and want you to fall as deeply in love with Smoke Perfume as we are! Please let us know how we may help.